Terms and Conditions
Sep 27, 2026
These Terms and Conditions ("Terms") govern your use of the AP Pilates website, bookingplatform and studio services at Unit 8, Hersham Centre, KT12 4HL. By creating an account,booking a class, or attending the studio, you agree to be bound by these Terms. Pleaseread them carefully before using our services.
1. Account Registration and Personal Information
By creating an account with AP Pilates, you represent and warrant that you will:
Provide accurate information — accurate, current and complete personal informationat registration, including emergency contact details, and keep it up to date at all times.
Use your account personally — your account is for your own use only; you must notshare login credentials or allow others to book or attend classes under your account.
Maintain account security — you are responsible for all activity that occurs underyour account.
We reserve the right to suspend or terminate accounts where these Terms are repeatedlybreached or account activity is inaccurate, unsafe or fraudulent.
2. Studio Code of Conduct
To keep the studio welcoming for everyone, you agree to:
Treat others with respect — staff, instructors and fellow clients at all times;harassment, intimidation or aggressive behaviour will not be tolerated.
Follow instructor guidance — on safety and class participation.
Arrive on time — late entries may be refused at the instructor's discretion (seeSection 4, Lateness).
Breach of this Code of Conduct may result in suspension or termination of your account,in accordance with Section 14.
3. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason.
We may modify, suspend or discontinue any class, service, instructor or feature of thestudio at any time, without prior notice, and we have no obligation to update informationon our website once posted.
The section headings in these Terms are for convenience only and do not affect theirinterpretation.
4. Bookings, Cancellations and Lateness
Bookings — all classes must be booked and paid for in advance via our booking platform.
Cancellation window — for membership classes, we require at least 12 hours' notice tocancel or transfer; for class packs, we require at least 24 hours' notice. Cancelling withinthe applicable window forfeits the class credit, except where a member uses theirmonthly free cancellation perk (see Section 5).
No-shows — for membership classes a missed class with no notice is charged a no showfee but the credit is returned; class packs result in the loss of credit and the no show fee.
Waitlists — if a class is full, you can join the waitlist; you'll be notified by email or text if aspace opens up.
Lateness — please arrive at least 5 minutes before your class. Arrivals more than 10minutes late may not be admitted, for safety and to avoid disrupting the class, and will stillbe charged at the full session fee.
5. Memberships and Class Packs
Founding memberships (limited to our first 60 members, or the first 3 months, whichevercomes first) — three tiers covering 5, 10 or 15 classes per month; see our current price listfor cost. The founding rate is held for life while continuously enrolled; cancelling forfeitsfounding status permanently, including on any later repurchase.
Standard memberships — four tiers covering 4, 8 or 12 classes per month; see our currentprice list for cost. Standard memberships go on sale once founding spots are filled or aftermonth 3.
Membership perks — members-only events, a free birthday class, local shop discounts,15% off retreats, and one free cancellation per month (founding members also get freelimited-edition socks, a class for a friend per month, and entry into member giveaways).
Commitment and renewal — all memberships run for a minimum 2-month commitment,then auto-renew monthly. One month's written notice is required to cancel.
Class packs — All-class and mat-only packs are available in 1, 5, 10 and 20-class bundles;see our current price list for pricing.
Intro offer — a discounted 3-class package for new clients only, redeemable once perperson; see our current price list for pricing.
Memberships, packs and the intro offer are non-transferable and non-refundable, subjectto your statutory cancellation rights under Section 7.
6. Health and Physical Activity
Liability waiver — Pilates involves physical exertion and carries an inherent risk of injury.By attending, you voluntarily assume that risk and participate at your own discretion.
Medical disclosure — please tell your instructor before every class about any injury,medical condition, or if you are pregnant.
Pre/post-natal clients — welcome if given an all clear from a healthcare professional, butplease contact the studio before booking so we can recommend the most suitable classand instructor. Pre natal clients welcome up to 12 weeks, post natal clients welcome 12weeks after birth.
Consultation — we recommend consulting a physician before starting a new exerciseregime.
AP Pilates, its instructors and staff are not liable for injury, illness or loss arising fromparticipation, except where caused by our negligence.
7. Payments, Billing and Refunds
Full payment is required to confirm a booking, membership or pack, taken at the time ofpurchase.
You agree to provide current, complete and accurate payment and account information,and to promptly update it — including your email address and card details — so that wecan process transactions and contact you as needed.
All class packs and memberships are non-refundable and non-transferable, other than asrequired by law. Where you purchase online or at a distance, you have a 14-day statutorycooling-off period from purchase during which you may cancel for a full refund, providedthe pack or membership has not already been used.
We reserve the right to change prices at any time; notice will be given ahead of anychange affecting an active recurring membership.
8. Studio Rules
Grip socks are required in Reformer, Tower and Barre classes, for safety and hygiene.Mat and Yoga classes may be taken barefoot. AP Pilates branded grip socks areavailable to buy in-studio for anyone who forgets.
Please store personal belongings in the designated area — AP Pilates is notresponsible for lost or stolen property.
Only water is permitted inside the studio.
Please silence mobile phones during class.
We reserve the right to refuse service to anyone who breaches these studio rules.
9. Third-Party Tools and Links
We use third-party platforms to provide certain services, including our booking andmembership system and payment processor. We do not control these tools and provideaccess to them "as is" and "as available," without warranty of any kind, and we have noliability arising from your use of them.
Our website may also link to third-party websites that are not affiliated with AP Pilates.We are not responsible for their content, privacy practices or services, and any use ofthem is at your own risk.
10. Prohibited Uses
You may not use our website, booking platform or services:
for any unlawful purpose, or to violate any applicable laws or regulations;
to harass, abuse, threaten or discriminate against any person on any ground;
to submit false, misleading or fraudulent information;
to upload or transmit viruses or any other malicious code; or
to interfere with or circumvent the security of our website or booking platform.
We reserve the right to terminate your access to our services if you breach any of theseprohibited uses.
11. Website Use, Privacy and Intellectual Property
Privacy — your personal data is handled in accordance with UK GDPR and the DataProtection Act 2018, and used only to manage bookings, administer memberships and send studio communications. We do not share your information with third parties unless legally required.
Intellectual property — all content on the AP Pilates website and social channels, including logos, text, images and class materials, belongs to AP Pilates Studios Limited and may not be copied, reproduced or distributed for commercial purposes without written consent.
12. Disclaimer of Warranties; Limitation of Liability
Our services are provided on an "as is" and "as available" basis. We do not warrant that ourwebsite or booking platform will be uninterrupted, timely, secure or error-free, or that class schedules and instructor availability will always be as advertised.
To the fullest extent permitted by law, AP Pilates Studios Limited, its directors, instructors, staff and contractors will not be liable for any indirect, incidental, special or consequential loss arising from your use of our services, except where caused by our negligence or where liability cannot be excluded by law (including for death or personal injury caused by negligence, as set out in Section 6).
13. Indemnification
You agree to indemnify and hold harmless AP Pilates Studios Limited, its directors,instructors, staff and contractors from any claim or demand, including reasonable legalcosts, arising out of your breach of these Terms or your violation of any law or the rights ofa third party.
14. Severability and Termination
If any provision of these Terms is found to be unlawful, void or unenforceable, thatprovision will be severed and the remaining provisions will continue in full force and effect.
These Terms remain effective until terminated by either you or us. You may terminatethem at any time by closing your account and ceasing to use our services. We may suspend or terminate your account at any time, without notice, if you breach these Terms,and you will remain liable for any amounts due up to the date of termination.
15. Text Messaging Terms
Program description - By opting in, you agree to receive recurring automated text messages from AP Pilates ("we," "us," "our") at the mobile number you provided. Messages may include class reminders, booking confirmations, waitlist updates, membership and billing alerts, and promotional offers. Consent to receive these messages is not a condition of any purchase.
Message frequency - You may receive up to 4 messages per week. Message frequency may vary depending on your activity and interactions with us.
Message and data rates - Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
How to opt out and get help - You can unsubscribe from the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at office@ap-pilatesstudios.com or +44 7351 744741.
Carrier liability disclaimer - Carriers are not liable for any delayed or undelivered messages.
16. Entire Agreement, Governing Law and Contact
These Terms, together with any policies referenced within them, constitute the entire agreement between you and AP Pilates Studios Limited and supersede any prior agreements or understandings, whether oral or written.
We may update these Terms at any time; significant changes will be notified by email orvia a notice on our website, and your continued use of our services after changes are posted constitutes acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales, and any disputes are subjectto the exclusive jurisdiction of the courts of England and Wales.
AP Pilates Studios Limited Unit 8, Hersham Centre, KT12 4HL
Questions about these Terms can be sent to office@ap-pilatesstudios.com